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1. What type of payments are accepted?
We accept PayPal, Google Wallet, American Express, Visa, Mastercard, Discover
1. From where does my order ship?
All of our products are shipped directly from our facilities in New York State.
2. When will my order be shipped?
Orders are usually shipped Monday through Saturday. In most instances, all orders are usually shipped same-day but please allow up to 24-48 hours for processing and handling. Orders processed during the weekend will be shipped out the following Monday except during national holidays. See all shipping times below:
• Standard FREE first class shipping (2-5 business days)
• Priority Flat Rate Envelope (1-3 business days)
• Priority Flat Rate Padded Envelope (1-3 business days)
• Priority Express Flat Rate Padded Envelope (1 or 2 business days)
• Priority Express Flat Rate Envelope (1 or 2 business days)
3. What are your rates for shipping?
Our standard FREE shipping is, well, FREE anytime and always for domestic orders. We also offer Priority shipping options:
• $8.00__Priority Flat Rate Envelope
• $9.00__Priority Flat Rate Padded Envelope
• $18.99__Priority Express Flat Rate Padded Envelope
• $18.99__Priority Express Flat Rate Envelope
4. Do you ship outside of the United States?
Yes! We ship worldwide to countries like Canada, the UK and many other countries. Use the international pricing calculator to find your rate.
5. Am I able to track my order?
Once your order has been processed and shipped, you will receive an email with your tracking number enclosed. You can track your package by going to www.usps.com and entering the tracking number you were provided with. Please allow 24-48 hours for your tracking number to show any updated information.
Can I change or cancel my order?
Once your order is complete we do not guarantee that you will be able to change or cancel the order. We will typically process and ship orders very quickly so the window to change or cancel your order often does not exist. If you feel the need to change or cancel your order for any reason, you should reach out to us IMMEDIATELY.
Can I return a used product?
Due to the hygienic nature of our products, once the product is used, there is no warranty coverage or replacement available for these and at no time will we ever accept a return of a used product.
We will honor returns for store credit for any unused/unopened items within 14 days of the purchase date. To inquire about any return please reach out to us right away.
1. Can I buy your products wholesale/in bulk?
We do offer wholesale pricing for those looking to place large orders. We can also customize any vaporizer kit with your logos and other specifications. Just reach out to our customer support team here and they will be able to assist you.